Shipping Policy

This Shipping Policy applies to all purchases made through zfoldcasepro.com.

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a notification when your order has shipped.

Shipping Time

• USA: 6-10 business days
• UK: 4-8 business days
• Europe: 6-12 business days
• Rest of the World: 8-15 business days

Note: Delivery times may vary due to customs or high demand periods.

Shipping Confirmation & Tracking

You will receive a confirmation email with a tracking number once your order ships. Allow 48 hours for tracking information to update.

Shipping Carriers

We use reliable carriers including YunExpress, 4PX, Cainiao, USPS, Royal Mail, and La Poste depending on your location.

Customs & Duties

Your order may incur import duties or taxes depending on your country's regulations. These charges are your responsibility and are not included in your order total.

Incorrect or Incomplete Address

Please verify your address before completing your order. We are not responsible for reshipping fees or lost packages due to incorrect or incomplete addresses.

Change of Address

We cannot change the delivery address once an order is in transit. If you need to change your address, please contact us within 24 hours of placing your order at contact@zfoldcasepro.com.

Cancellations

If you change your mind, we accept cancellations any time before dispatch. For orders already dispatched, please see our Refund Policy.

Tracking

All orders include tracking numbers. Once your order ships, you'll receive an email with tracking details. If your order hasn't arrived within 7-21 days, please contact us with your order number at contact@zfoldcasepro.com.

Parcels Damaged In Transit

If a parcel arrives damaged, please refuse delivery if possible and contact our customer service immediately. If delivery occurred without your presence, contact us for next steps.

Lost or Stolen Packages

We are not responsible for packages marked as delivered but reported missing. Please contact your local courier first, then reach out to us if further assistance is needed.

Contact Us

For any questions or concerns, please contact us:

Email: contact@zfoldcasepro.com
Store Address:
Z Fold Protect
24 - 26 Arcadia Avenue
London, N3 2JU
United Kingdom

Last updated: July 6, 2025