Return Policy

Return Policy

We offer a 7-day return window starting from the day you receive your item. If you're not fully satisfied, you can request a return within this timeframe.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with tags intact
  • Accompanied by a receipt or proof of purchase

How to Start a Return

Contact us at contact@zfoldprotect.com to begin the process. Once your return is approved, we’ll provide:

  • A return shipping label
  • Step-by-step instructions for sending the item back

Returns must be sent to:
Longhuaxinqu Longhuajiedao, Waiyaopaicun Longandasha, Shenzhen, Guangdong, China

Note: Do not return any items without contacting us first. Unapproved returns will not be accepted.

Damaged or Incorrect Items

Please check your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. We’ll resolve it as quickly as possible.

Non-Returnable Items

Some items are not eligible for return, including:

  • Single-use products (e.g., screen protectors)
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, just reach out.

Exchanges

To exchange an item, return the original first. Once it’s approved, you can place a new order separately.

EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return it within 14 days — no explanation needed. Items must remain unused and in their original condition, with packaging and proof of purchase.

Refunds

We’ll notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: It might take additional time for your bank or card issuer to process and display the refund.

If more than 15 business days have passed since your refund was approved, email us at contact@zfoldprotect.com.